

General Information
Installation
Issues
Known
Issues
Limitations
InfoView
Web
Servers Notes
Browsers
Notes
Universal
Access Java Applet

Removed previously implemented fix
The following customer cases that were previously
fixed with the Business Objects 5.1.4 / WebIntelligence 2.7 release were in fact
not bugs in our product. By actually implementing them, it has caused various
regressions in our product.
Bug Number: 1052246
Vantive Case(s): 302297148, 302299109, 302300760, 302300803, 302301216,
302303822, 302304099, 302304790, 302305595, 302306030, 302307448, 302307760,
302312619
In a WebIntelligence report that contains sections, some unnecessary HTML is
generated.
Bug Number: 1049527
Vantive Case(s): 302272466, 302299924
In InfoView, when displaying in HTML a full client document, the cells that use
data as char contain too many spaces at the end of the data.
For the Business Objects 5.1.8 / WebIntelligence
2.7.4 release, the fix that was previously implemented for each case was
removed.
Viewing charts in the PG32 graphic library
The PG32 graphic library for
WebIntelligence is new in Service Pack 6; it enhances display and orientation of
charts. This causes a lot of new behavior in charts; the following are new
changes compared to previous versions of Service Pack 5.1/2.7:
- The PG32 graphic library in WebIntelligence has large,
blank spaces between charts.
- In bar charts, values on the X-axis appear
vertically if too many appear; if there are only a few X-axis values, then
they will appear horizontally. This behavior is different than in previous Service Packs,
where values always appeared horizontally regardless of the number of
values.
- In the PG32 graphics library, the data list in the legend
is sometimes incomplete by default. You must change the display to a larger
graph to view all values in the legend.
- There is a behavioral change for Line and Bar charts. In
previous Service Packs, values appeared in the Y2 axis without lines.
Effective Service Pack 6, a double horizontal line now appears in the Y2
axis, which corresponds with the values.
- The color in the Pie chart and Donut chart has
"rotated" in the new PG32 graphic library in Service Pack 6.
- In Radar Line charts, the Y-axis appears vertically, unlike in previous
Service Packs where it appears horizontally.
- True Type Fonts are used in 3D Bar charts. The size of the font
depends on the size of the chart. If the chart is too large, some data
on the Z-axis does not appear. Resizing the chart does not display more
values.
- Modifications to fonts and attributes do not function
correctly. For example, if you set the underline option, it is not applied
in your results.
Getting Started with WebIntelligence Sample Documents
For users to be able to follow the Getting
Started with WebIntelligence tutorial, you must do the following:
- Using Supervisor, create a user profile with
both the user name and password as Student.
- Allow the Student profile access to the
following:
- Full WebIntelligence functionality
- Viewing BusinessObjects documents
- Select the following six sample documents
located on the product CD in the WebI_Tutorial
folder.
The sample files are named:
lesson1.wqy
lesson2.wqy
lesson3.wqy
lesson4.wqy
lesson5.wqy
lesson6.wqy
- Copy the documents to the Student user storage
folder on the server, located by default at:
C:\Program Files\Business Objects\Server\WebIntelligence 2.5\Storage\user\Student
- Select the BusinessObjects file, Efashion.rep,
from the following folder:
C:\Program Files\Business
Objects\BusinessObjects 5.0\UserDocs
- Copy this .rep file to the same Student user
storage folder:
C:\Program Files\Business
Objects\Server\WebIntelligence 2.5\Storage\user\Student
These documents will now appear in the Personal
Documents list when you log into InfoView as Student.
Customizing Parameters
When downloading data from
InfoView to CSV files it is now possible to change the decimal or field
separating characters by creating a file wiqtinit.txt in the WebIntelligence
repository.
To do this:
- Follow this path: < Installation
repository of WebIntelligence>\Server\WebIntelligence 2.5\wiqt\Bin.
- Create a text file and call it
wiqtinit.txt
- The file should have the following
structure:
[INIT]
DecimSep=<Decimal separator>
ListSep=<Field Separator>
- Save the file.
- Reboot the WebIntelligence
server or WIQTManager to register your changes.
The <Decimal separator>
characters can have the values: period (.) or comma (,).
The <Field Separator> characters can have the values: comma (,) or
semicolon (;).
Note: Do not use the identical
values for both the Decimal and Field separators at the same time.
Customizing Login Error Messages
The ModifyWebIMsgs.html file contains
instructions on how to perform this modification and is included in the first
level of the Freeware folder of volume1 of the Product CD. The executable files
are found within the InfoView folder located in the Freeware folder.
Activate Fix
for Bug #1055345
To activate the fix for Bug 1055345, which forces
the shutdown of WIStorageManager, WIQT, WIGenerator, WIDispatcher, and BOMgr
when CORBA shutdown does not work correctly, you must do the following:
Add a new key (a string value) for each process
with its value in seconds in the Windows registry.
HKEY_LOCAL_MACHINE/SOFTWARE/Business
Objects/Shared/Administration Services/5.0/ <Name of the process>
Name of the key: WaitForCompletionTime=600
The default values (in seconds) are as follows:
- 900s for WIGenerator, WIDispatcher, WIStorageManager, BOManager (tunable)
- 300s for WIQT (hard coded - cannot be modified)
Issue Related to the Fix
Implemented for Bug #1080486
With Service Pack 9, if you publish a full client document
with the option "Store HTML in document", your document may display a
bit differently in WebIntelligence. Before Service Pack 9, the display of such
documents was done by WIQT. Now, this task is done by the BusinessObjects
processes. Depending on your server tuning and the ratio of such documents in
your repository, it may have a significant impact on your server activity, as
the BusinessObjects processes are mono task. To avoid an overload of the
BusinessObjects processes, you may want to increase the "Max. number of
busy processes" and "Max. number of loaded processes" parameters
of the BOManager.
Note: The first time you access the document from the server, you may experience
a slow response time.

- You should uninstall all previous versions of Business Objects products
before installing WebIntelligence on the same server. See Installation
guide for further instructions.
- When you uninstall WebIntelligence without stopping the services, you
might have two WIClusterManager.exe (for a Cluster Manager) or two
WIClusterNode.exe (for a Cluster Node) in the task manager. The uninstall
will continue without any problem.
If you want to use BOManager on your
WebIntelligence server, you must configure a printer driver on that server.
The web server should be first stopped before
installing WebIntelligence on a Netscape server, then restarted after
installation.
When you activate the BOManager
trace while the BOManager is running, the latter may generate core files.
Workaround: Stop the BOManager Module before activating the
trace and restart it.
You
can install WebIntelligence in several languages, but can only use one
language at a time. You can use the Admin tool to switch from one language to
another. Then stop and restart WebIntelligence.
Updating to a Service Pack
- When you update to a Service
Pack, users must clear their Cache or Temporary Internet files folder before
they log on and launch WebIntelligence. Otherwise they cannot download the
new WebIntelligence applets.
Installing WebIntelligence
in a folder other than C:\Program Files
- If you install WebIntelligence on a folder
other than C:\Program Files, ensure that the System account on the
machine has Full Control rights on the WebIntelligence installation
folders.


Separator
in prompts
- In WebIntelligence 2.7, only the semi-colon is
supported as a separator between data types in a prompt.
Number
length limitations in WebIntelligence documents
- In WebIntelligence, the maximum value possible
when doing calculation/data display within a thin client Report is
2147483648. If the value is greater, you will get a negative value.
Using two prompts with the same name
- The ActiveX Query Panel
and Light Java applet let you enter two or more prompts with the same name
instead of displaying the error message "Empty or duplicate prompts in
query conditions. This is not allowed in a query".
Drag and drop in Netscape 4.7 on Windows 2000-SP2
Client
- On Windows 2000-SP2, if you are using the
Netscape 4.7 browser, you may experience difficulties when you drag and drop
an object to the Query Panel in the Full Java applet.
Workaround: Double click on the object instead of doing a drag
and drop.
Euro symbol on MacOS
- On the MacOS operating system, the Euro
symbol is not displayed correctly in WebIntelligence reports.
Documentation
- In Chapter 9 of the WebIntelligence System Administrator's Guide, although
WebIntelligence 2.6 and WebIntelligence 2.7 have the same product ID number,
all references and examples refer to WebIntelligence 2.7.
Internal Trace
- There is a performance issue during system traces when the log file
reaches the size limit. The most recent trace content is copied at the
beginning of the log file, which slows down the server. The following new
parameter has been added to the BOMgr_diag.ini file to improve performance
during system traces: RenameLogFile.
The default value of this parameter is 0. If you modify this parameter's
value to 1, the existing trace log is backed up to the BOMGR_DIAG.bak file
when the size limit is reached, and a new log file is created. If the
BOMGR_DIAG.bak backup file already exists, it is overwritten.
Port Translation
- When carrying out port translation, the wrong port number
is generated. This can cause problems in deployments with the Cisco
LocalDirector.
Starting
- It takes longer to log in if a user belongs to several groups.
Opening
- Occasionally, when opening a My InfoView page with one or more frames
defined as a document, you will get an error in the frame or frames. This
is less likely to occur when using a Netscape browser.
Standard
HTML Viewer
- If your repository is overloaded, you may encounter problems when
viewing BusinessObjects documents with prompts in Standard HTML. You
should scan and repair your repository in order to make it work correctly.
Scheduler
- If the database hosting the repository shuts down unexpectedly while a
Scheduler is accessing the repository, the Scheduler may not respond when
the database restarts. In this case, you must stop and restart the
Scheduler. You can do this using the Business Objects Services
Administrator as described in the Broadcast Agent Administrator's
Guide, chapter 3. If database corruption has occurred, you may also need
to use Supervisor to run a Scan and Repair operation on the repository
database, as described in the Supervisor's Guide.
Table
Formatting
- If you increase the table spacing, the spacing color remains the default
color yellow, even if you change the cell color.
- If you change the table borders in BusinessObjects and apply any further
formatting, these changes do not carry over to the HTML version of the
document. Only one standard border type displays in HTML. See bug ID
1045318.
Drill Mode
- Default hierarchies do not function correctly in WebIntelligence drill
mode.
WebIntelligence
Unresponsive
- In a WebIntelligence cluster, if user
requests (Login, Display Documents..) are not processed, this may be because
when WebIntelligence is running and an Application Server or a web server is
restarted, the default WIAPIBroker on which the WIBean objects reside may be
stopped. The osagent located on the Cluster Manager activates WIAPIbroker on
another Cluster Node of the cluster. If this Cluster Node does not host
WIBean or WICOM objects, WebIntelligence will not respond to user requests.
Workaround: Use the Administrator to disable all WIAPIBroker
modules on machines that do not host WIBean or WICOM objects.
Documents
General
- If you publish a Corporate document with Zero Admin Business Objects or
BusinessObjects you cannot open the document in WebIntelligence during the
same session. You receive the following error message: Internal error
bolightsrv error BOL #130 Unable to open this document, not authorized.
Workaround: Logout and login again.
or
Ask your Supervisor to enable your Real Time User Rights
- When naming a document do not exceed the maximum amount of characters
allowed by the operating system.
BusinessObjects
- You cannot publish, save or send a BusinessObjects document with an
embedded password from the documents list in expand mode.
- BusinessObjects documents cannot be viewed in PDF and standard HTML format
with the Apache web server in CGI mode.
Workaround: You may encounter this problem if you have
reconfigured your Apache web server from CGI to DSO or DSO/SSL mode or
vice-versa. Empty the cache <Webi install directory>/WIData/Storage/docs/Document
before you restart the web server, otherwise you will not be able to open
your documents.
- If you refresh a BusinessObjects document that contains several data
providers with the refresh option disabled you will receive the following
error message:
Internal error bolightsrv error BOL #109 Error during refresh (mariac.product.businessobjects.com)
This message is incorrect and should in fact be:
Internal error bolightsrv error BOL #109 unable to refresh the DP, select
'Refreshable option' (mariac.product.businessobjects.com).
Document in Drill Mode
- When you retrieve and open a BusinessObjects document which was sent to
Broadcast Agent in Drill mode, the toolbar does not appear. Click on
Analysis/Drill and then click on any column to view the toolbar.
Security Issues
- If you choose to create a category when uploading a document, the browse
field appears empty when you return to the upload page. You must browse for
the document again.
-
Documents created in BusinessObjects 4.1 and saved as HTML
cannot be refreshed from WebIntelligence 2.7 if InfoView is configured to
view them as Standard HTML.
Workaround: Configure InfoView to use the ActiveX viewer to
view and refresh documents saved as HTML.
-
When you open a .doc, .xls, or .pdf document, the Microsoft
or Acrobat toolbar does not appear.
-
When the Supervisor security command "Send to other
groups" is checked but not "Send to other users", the user is
able to send documents to all users.
InfoView
General
-
You cannot access another InfoView portal through My
InfoView.
-
You cannot upload files with size 0 Kb. You receive the
message "File name and/or path is invalid".
-
With a CGI Mode Web Server, you must use Basic
Authentication on both the Web Server and WebIntelligence for the following
components to function correctly:
Netscape Plug-In Document Viewer
ActiveX Document Viewer
ADE Document Viewer (for use with
WebIntelligence SDK).
-
National Language Support (NLS) characters are not supported
on Netscape Browsers for login name and password.
-
Asynchronous connections are not supported.
Since asynchronous connections do not function within WebIntelligence 2.7,
universe connections in asynchronous mode run in synchronous mode. Please
note Customer Support does not give any technical support to the
asynchronous mode with WebIntelligence 2.7 at this time.
ActiveX Report Viewer
-
You may encounter problems when
printing BusinessObjects documents in enhanced document format with some HP
Printer drivers.
-
The printer driver you use with
BusinessObjects must be installed on the server to ensure you get the same
rendering with the ActiveX Report Viewer as with BusinessObjects. If you
don't have the correct driver installed on the server you can check the
Print as BusinessObjects 4.1 option when creating the document with
BusinessObjects to have a better rendering with the ActiveX Report Viewer.
-
Before downloading the latest Netscape
plugin, you must first delete the old one from your browser cache.
Documents
-
You cannot open BusinessObjects documents simultaneously in
BusinessObjects and InfoView.
-
When "Edit Document" rights are disabled for a
user in Supervisor, a user cannot change the View Documents settings in the
InfoView options page. The default setting of "Optimized for my
Browser" is used. If a change is required, it must be made in the
master.txt file (view_settings variable).
-
You cannot display a BusinessObjects
document that is set to refresh on open if it contains a prompt for
password.
-
You cannot display the same
non-Business Objects document in more than one pane, even if the document is
named differently for each pane.
Publishing or scheduling
Uploading Documents
- You cannot upload PowerPoint documents in
WebIntelligence.
- You cannot open an uploaded HTML document if it contains references to
other external files such as images or other HTML files.
WebIntelligence
-
When
WebIntelligence is configured in BusinessObjects standard authentication
mode and the web server in basic authentication mode, users are given access
to WebIntelligence even if they click Cancel in the login dialog box.
Workaround: Make sure that WebIntelligence and the web server
are both configured in the same authentication mode. Therefore, if
WebIntelligence is configured in BusinessObjects standard authentication
mode, the web server should not be configured in basic authentication mode.
Documents
- Your "Page Setup"
options are not registered fully in WebIntelligence unless you click
"Print Preview" and save the document.
Browser
- QuickBrowserCheck indicates VM1518 when VM1520 is installed.
- National Language Support (NLS)
characters with a Macintosh browser (Netscape 4.7) are not supported when
publishing.
- You may get incorrect dates on
Macintosh for lists and documents.
Logging into
WebIntelligence in a Netscape Browser
- With a Netscape browser, if you log out of
WebIntelligence and log in again without closing the browser, the Authentication
Failed. Retry? message may be displayed. You should ignore this message
and continue to log in.
Security Commands
- When the Supervisor security command
"Send to other groups" is checked but not "Send to other
users", the user is able to send documents to all users.
Miscellaneous
- If the date does not display properly in
WebIntelligence, make sure that the regional date setting in Windows appears
as "yyyy".
- If you increase the table spacing, the spacing
color remains the default color yellow even if you change the cell color.
- You may not open a refresh on open
BusinessObjects document that contains prompts, if the user has a prompt
restriction on the prompted object used in the document.
- Group and User with same name is not
supported.
- The Create footer
calculations option on crosstabs and financial tables does not work in
WebIntelligence.
- When you drill a report
with a condition and then change the condition, you receive the error
message No data to fetch. This is because the previous condition
value was not cleaned up. To make it work, you must create a wiqtinit.txt
file in the wiqt folder and enter inside the file:
[INIT]
DeleteAllFilters=y.
Repository Restriction
During setup it is possible to identify the
directory location of the BOMain.key file. UNC is not supported in identifying
the location of this file.
However, if UNC was already chosen in the setup, you can change it in the
following manner:
- Change setup config on each machine to set a Local directory for Local
Datas.
- Copy .key file in Cluster Manager machine.
- Restart the Cluster Manager and all the
Cluster Nodes. The synchronization feature then
maintains the proper .key files throughout the cluster.
BusinessQuery Documents
- Refresh on Open does not work for BusinessQuery documents in
WebIntelligence.
- If you try to refresh a BusinessQuery document in InfoView, you will
receive the following error; "This page is empty". If your user
rights allow it, you may edit the document and run a new query to display
updated information.
WebIntelligence
Documents
- You receive an error when trying to open a
WebIntelligence document with a name that matches the maximum amount of
characters allowed for a document name.
- When you drill down a level
and then refresh a document that contains a prompt, if you select a prompt
value other than the value you selected when you drilled down (i.e. if you
try to drill out of the cube), a blank screen or No data to fetch error
message may be displayed because WebIntelligence did not delete the document
filter created when you selected the initial prompt value.
This may be because one of the commands Work in Drill Mode, Run
and Refresh documents or Do not always regenerate SQL is
disabled. You should ask your General Supervisor for rights to all of these
commands.
- When viewing WebIntelligence
charts, the legend may overlap the chart itself if the font used in the
legend is too large. See bug
ID1050743.
BusinessObjects
Documents
- When opening a BusinessObjects document with
an embedded password in Standard HTML format, no password is required.
You will, however, receive an error if you try to refresh the document.
- One cannot publish, save, send a
BusinessObjects document with an embedded password from the document lists
in expand mode.
- With Netscape 4.7 and Internet Explorer 5x,
selecting certain paper size options in the Page Setup dialog box causes
problems.
In the Page Setup menu, the Printer button does not work in Netscape 4.7.
- When a context has been modified in a
universe, if you attempt to refresh a BusinessObjects report based on the
context in WebIntelligence, the Contexts of <Query_Name (Universe_Name)>
dialog box will not be displayed. This is because the SQL in the query is
not updated. You must first refresh the query in BusinessObjects and export
the refreshed report to the repository.
- The BOMGR0060 not authorized to open this
document may be displayed when you attempt to open a BusinessObjects
document that has been published or sent during your current session. To
resolve this problem, you should log out and re-log into WebIntelligence.
Printing
- Some PLC printer drivers do not support
scaling of documents so changing the scaling factors in the Page Setup
dialogue box is ignored.
Authentication
- Security protocol Kerberos
(used by Windows 2000) is not a supported authentication method for
WebIntelligence Server 2.7.

- The "Save password" function only works when Basic
authentication is set for both the web server and WebIntelligence.
This functionality is not supported for BusinessObjects standard
authentication, which is the current specification.
- When
connecting to the Business Objects Services Administrator from
the server machine itself, do not enter the TCP-loopback address, i.e.
127.0.0.1 (localhost). If you do, connection will fail. You need to use a
Fully Qualified Network Address (FQNA) to connect to the Business Objects
Services Administrator.
- Only standard multi-processor configurations
(with up to four processors) are supported for WebIntelligence.
- You cannot manage a BusinessQuery document in
InfoView if the universe that was used to create it has changed.
- When viewing documents in PDF format, you must
have the following platform vs. browser compatibility: On Win 98 and
Win NT 4.0 client platforms, Acrobat 4.0 viewers are compatible with IE 5.x.
- You cannot save InfoView user options on the
server if the user name and/or password contains special characters:\ / * ?
: " < > | .
- It is highly recommended that the WebIntelligence server be used strictly
as a server and not as a client. For example, you should not use the
busobj.exe installed with WebIntelligence as BusinessObjects Reporter. If
you do, BOManager will close down busobj.exe at its own discretion such as
while you're editing a full client document.
Aggregation
of duplicated values in a WebIntelligence query
- Before WebIntelligence 2.7.4, when joining a
data set from multiple SQL statements, any duplicated value from the data
set is joined with the value or values from the other data set. Any joined
measure value with a duplicated value is aggregated, as often as there are
duplicated values. This occurs when the duplicated value is projected in a
single value.
Starting with WebIntelligence 2.7.4, WebIntelligence keeps only an instance
of the value of the measure for the entire set of projected duplicate
values. On previous service packs, the workaround “Don’t fetch duplicate
row” by default may be used for the report. See bug ID 1070702.
InfoView Query Panel limited to 256 objects
in WebPanel
- In WebIntelligence, the InfoView Query Panel
cannot have more than 256 objects in the WebPanel.
Administration
- On a Microsoft Windows server a maximum of 50
users can refresh a BusinessObjects document simultaneously.
Setup
- After uninstalling WebIntelligence, you must reboot your server in order
to complete the process.
- WebIntelligence will not start if the memory attributed to the Environment
variables is too short. (i.e. WebIntelligence variable not taken into
account because it is not loaded).
- Removing Data Access in the server side will
remove it from the client because they are shared by these two modules.
- You must disable Frontpage Extension in IIS in order to be able to display
Microsoft Word documents created in Office2000.
- If your repository is on Informix, the
wimanager and wiorb services must be started with the user name and password
of the person who installed WebIntelligence.
Browser
- A Netscape Browser cannot display a long list
or long document when accessing IIS Server with HTTPS protocol. The message
"End of I/O Channel" will pop up during the transfer of a long
HTML document (e.g. if you have more than 50 documents in your Corporate
Documents List when displayed in Expanded Mode).
- When you open an agnostic document, check OLE server to fit the document
in the frame.
- National Language Support (NLS) characters are
not supported on Netscape Browsers for login name and password.
- National Language Support (NLS) characters are
not supported on Macintosh browser (Netscape 4.7) when publishing.
- You may get incorrect dates on Macintosh for
lists and documents.
- If you click Cancel when downloading a
BusinessObjects document from InfoView, the browser freezes for a
moment. This is an Internet Explorer bug.
Queries
- You cannot run a query if the
SQL sentence exceeds the allowed limit of 65536 characters.
WebIntelligence and other products
- For WebIntelligence 2.7 (or below), we
recommend that you install WebIntelligence software on dedicated servers.
WebIntelligence is not supported when it is installed on a server with
databases, repositories, and other non-operating system products. Web
servers can, however, be installed on the same server.
- When you open a .doc, .xls, or .pdf document,
the Microsoft or Acrobat toolbar does not appear.
"Business Objects Standard" authentication method under IIS 4.0
- If you chose the "BusinessObjects
Standard" Authentication method, when running WebIntelligence 2.7 under
IIS 4.0, the IIS4.0 password authentication parameter must be set to
"Allow anonymous" in IIS4.0 manager.
My InfoView
- You cannot access another InfoView portal
through My InfoView.
- You cannot display the same agnostic document
in more than one pane; even if the document is named differently for each
pane.
- You cannot display a BusinessObjects document
that is set to refresh on open if it contains a prompt for password.
- You cannot display a website that contains
code which causes it to always appear in front.
- You cannot upload files with size 0 Ko. Get
message "File name and/or path is invalid"
Security Limitations
- If you choose to create a category when
uploading a document, the browse field appears empty when you return to the
upload page. You must browse for the document again.
BusinessObjects 5i
- You cannot upgrade BusinessObjects 5.0, or any
version previous to 5.0, through the InfoView portal with the light version
of BusinessObjects.
Automatic Web Server configuration
Possible
problem with automatic configuration of Microsoft IIS4
- If during installation you chose automatic
configuration of the Microsoft IIS4 Web server, it is possible configuration
will not have been correct. If you encounter any problems, refer to the
Installation & Updating Guide, Appendix A, "Configuring Web Servers
for Windows NT" and check that the virtual directory and associated
permissions are correct.
Stopping WebIntelligence
- When you stop WebIntelligence, Java Runtime
Environment (JRE) may not stop automatically. If ever that is the case, you
should stop JRE manually.


ActiveX ReportViewer
- You may encounter problems when printing
BusinessObjects documents in enhanced document format with some HP Printer
drivers.
- The printer driver you use with
BusinessObjects must be installed on the server to ensure you get the same
rendering with the ActiveX Report Viewer as with BusinessObjects. If you
don't have the correct driver installed on the server you can check the
Print as BusinessObjects 4.1 option when creating the document with
BusinessObjects to have a better rendering with the ActiveX Report Viewer.
- Before downloading the latest Netscape plugin, you must first delete the
old one from your browser cache.
- If you set the "Display
properties" setting to 256 colors on Windows 98 and then create a
WebIntelligence in Active X, the Active X panel becomes white.
WebIntelligence Document Viewers and Web Servers Using CGI Mode
- The ADE Server module, which controls the document viewers within the
WebIntelligence cluster, must reside on a Windows NT server. If the
cluster's web server is being used in CGI mode, however, this can limit the
functionality of the viewers. For the Netscape plug-in,
ActiveX, and ADE (for use with WebIntelligence SDK) document viewers to work
correctly, you must use Basic Authentication for both the web server and
your WebIntelligence system.
Inbox documents
- When a user has opened a BusinessObjects document in the InfoView Inbox,
the document cannot be opened simultaneously in BusinessObjects.
InfoView options page and
Edit Documents user rights
- When Edit Document rights are disabled, a user
cannot change the View Documents settings in the InfoView options
page. The default setting of Optimized for my Browser is used.
The changes have to be made in the master.txt file on the view_settings
variable value.
BusinessQuery Documents
- If you try to open a BusinessQuery document
with a prompt that has been sent to Personal Documents with BusinessObjects
and saved as *.bqy file in My InfoView, you may get this message: "Can
not open this file". This occurs if the query is not supported by
InfoView.
Download as PDF
- If you click Download while viewing
BusinessObjects in My InfoView using the PDF viewer, the PDF plug-in appears
in your browser. Click the browser's Back button to return to the
InfoView session.
Changing prompt values when publishing or scheduling
- You can only view one value at a time when
changing the prompt values of a multi-prompt document in the Scheduling
page.
Windows 2000 Plug-in support
- The Web page that lets you download the
Netscape Plug-In references Windows NT4 as a supported platform, but not
Windows 2000. You can nevertheless download the Plug-In and use it with
WebIntelligence on the Windows 2000 platform.

- SSL communications are not supported on the standard Apache package.
- If you install Apache in CGI mode without the DSO
option and you try to view BusinessObjects documents in PDF or standard HTML
format, you may receive the following error message: Page cannot be
found.
Workaround: Click Refresh.
- If you try to download the Netscape Plug-in you may
receive the following message: Could not load the plug-in for the MIME
type 'application/x-Report-Viewer'. Make sure enough memory is available and
that the plug-in is installed correctly. This problem will not occur
when Apache does not include DSO support.
Workaround: Quit and restart Netscape
Communicator.
- To configure WebIntelligence 2.7.5 with SiteMinder, you must create
environment variables on the web server.
For the "HTML form-based" solution of SiteMinder with Microsoft
IIS, create the following environment variables and set their values as
follows:
"SSO_Support"="1"
"SSO_HTTP_Header"="HTTP_SM_USER"
For SiteMinder with iPlanet, create the following environment variables and
set their values as follows:
"SSO_Support"="1"
"SSO_HTTP_Header"="sm_user"
For the custom header solution on other web servers, create the following
environment variables and set their values as follows:
"SSO_Support"="1"
"SSO_HTTP_Header"="custom_header"

- For the Load into Spreadsheet function (or "Download" when
viewing the document) in Internet Explorer for users with Excel
installed:
In your Microsoft browser, you need to add the following information in
View/Options/Programs/File Types:
For Microsoft Excel Comma Separated Values File:
extension: CSV.
Content Type: text/csv
Open with: Excel
Certain patches for updates of Microsoft Internet Explorer 6 can
make download of the full and light Java applets from the Business Objects
server impossible if JVM (Java Virtual Machine) 3805 is used. There is no
problem if JVM 3810 is used. Therefore you should use JVM 3810 with
Microsoft Internet Explorer 6.

The Universal Access Java applet for InfoView and
WebIntelligence contains accessibility features that are compliant with Section
508 of the 1998 U.S. Rehabilitation Act.
Information about the accessibility features are
contained in the Appendices A in the InfoView User's Guide and the WebIntelligence
User's Guide.
Note: The Universal Access Java Applet is
only available in English.
Installation Notes
- A specific JDK level and configuration is
required. Please refer to Installation and Update Guide.
Limitations
- WebIntelligence OLAP is not available via the
Universal Access Java applet.
- Charts are not available to screen
readers. This includes bar, line, surface, area, pie, volume,
doughnut, polar, and simple scatter charts.
Known Issues
Jaws
- When tabbing to an object in the Universal Access Java applet, Jaws will
read the previous object title, as well as the current object title. This
issue is due to a problem in the Freedom Scientifics's software that will be
addressed in the next maintenance release of Jaws.
InfoView
- Compliancy tests were successfully performed
in InfoView and WebIntelligence using the following technology:
- Jaws 4.0.2 screen reader, the only screen
reader currently supporting Java
- Compliancy tests were successfully performed
in ONLY InfoView using the following technology:
- IBM Home Page Reader 3.02
- Window Eyes 4.2
- Zoomtext 7.0
Browser Notes
- Due to a limitation in Internet Explorer, the
status of the Java virtual machine in the Configuration detail panel cannot
be made to comply to the 508 standard. The status, determined by a Java
applet, is only indicated by color, which cannot be interpreted by
accessibility tools.
- For the best results, the following browser is
recommended:
- Microsoft Internet Explorer 5.5
