

Known Issues

Broadcast Agent
Administration
- If you uninstall and then reinstall
Broadcast Agent on the
server(s), for example when upgrading, the definitions of named Broadcast Agents and the
tasks sent to them are preserved in the repository. However, you must restart the
scheduler(s) manually, using the Business Objects Services Administrator. Starting a
scheduler is described in the Broadcast Agent Administrator's Guide, Chapter 3.
- WARNING: If you enter an invalid password: After three
failed attempts to enter the General Supervisor or Supervisor password, the General Supervisor
or Supervisor login
will be disabled. Ensure that you define at least one backup General Supervisor
account in your repository to enable recovery from this situation.
- When connecting to the Business Objects Services
Administrator from the cluster manager machine itself, do not enter the TCP-loopback
address, i.e. 127.0.0.1 (localhost). If you do, connection will fail. You
need to use a Fully Qualified Network Address (FQNA) to connect to the Business
Objects Services Administrator.
Business Objects
Services Administrator and Microsoft Internet Explorer Java Console option
- When using the Microsoft Internet Explorer
browser to access the Business Objects Service Administrator (Administrator Tool), you
must have the "Java console" option disabled in Internet Explorer (disabled is
the default setting). To ensure this option is disabled: In Internet Explorer, select
View, Internet options, and click on the "Advanced" tab. Scroll down to the
section labelled Java VM, and make sure that the Java Console option is not checked.
If you attempt to run the Administrator Tool with this option set incorrectly, it may
cause unpredictable effects.
WebIntelligence
User Interface
- With Internet Explorer 4.0.1 SP2, when you
send or publish a document to Broadcast Agent from WebIntelligence, and the
document contains a prompt, you must enter the value of the prompt before
entering the scheduling frequency. If you enter the frequency first, it may
not be preserved correctly during the prompt entry process.
Scheduler
- If the database hosting the
repository shuts down unexpectedly while a Scheduler is accessing the
repository, the Scheduler may not respond when the database restarts. In
this case, you must stop and restart the Scheduler. You can do this using
the Business Objects Services Administrator as described in the Broadcast
Agent Administrator's Guide, chapter 3. If database corruption has
occurred, you may also need to use Supervisor to run a Scan and Repair
operation on the repository database, as described in the Supervisor's
Guide.
- When using the Auto-shutdown Scheduler
on Windows 2000 the Scheduler may encounter problems.
Workaround: Using the
Admin Tool, click Refresh. Your Scheduler is re-launched.
Document in
Drill Mode
- When you retrieve and open a full-client document which was
sent to Broadcast Agent in Drill mode, the Drill bar does not appear. Click on Analysis /
Drill and then click on any column to view the Drill bar.
VBA Dialog
or Input Boxes
- If you export a document to the repository
containing VBA dialog boxes or input boxes triggered by an event, the document will not
display correctly to WebIntelligence users, and cannot be refreshed using Broadcast Agent.
Miscellaneous
- OSAgent Port value - This value is crucial to
the correct operation of the software, and you must supply this number during
installation. Its value must be unique on the sub-net where you are installing
the software. To find out how to select an appropriate value, see the
Installation and Update Guide or the Broadcast Agent Administrator's
Guide.
- If a Scheduler gives the error message "Cannot
login to the repository - Current server login is invalid", this indicates
that the Broadcast Agent password (set using Supervisor, in the Group Properties
dialog, Broadcast Agent tab) has been changed since you set up the Scheduler.
You must enter the new password in the Business Objects Services Administrator,
under Broadcast Agent Manager, in the Scheduler settings dialog, in the parameter
labelled "Password".
- When deploying Business Objects server products
with the "Use BusinessObjects user name and password" database security
option checked, ensure that you also set each universe to "Disconnect
after each connection". This option is in Supervisor. Select the Tools
menu, then Connections, Edit, Advanced tab.
Using Variables with the Distribute via
Web Server option
- When you send a report containing one or more
variables to Broadcast Agent using the "Distribute via web server" option,
the generated HTML file may contain some unnecessary white space or empty
lines. You can avoid this by using the Trim function when displaying variables
in these reports, e.g., Trim(MyVariable).
